An ITEM purchased may be exchanged !
FOR THE PURCHASE OF TECHNICAL CLIMBING SHOES
We recommend ordering two sizes and returning the one that doesn’t fit. The amount for the returned product will be credited back to you if paid by credit card; for any other payment method, a cheque will be sent to you.
We advise you to return the item using Colissimo tracked shipping with insurance covering the product’s value
I bought a pair of climbing shoes, but the delivery time was not as announced or I haven’t received my shoes. What should I do?
- Purchase of new climbing shoes: The shoes you ordered may be out of stock. In that case, they are put into production.
Delivery times will therefore unfortunately be longer than initially indicated. - Purchase of end-of-line or second-hand climbing shoes: As stock is limited, a pair may no longer be available. In that case, it is sold out and we are unable to send you a pair.
You have two options:
- a refund for the amount of the pair ordered, or
- a store credit toward another pair of climbing shoes.
To proceed, please email us at compta@sportsresole.com
I purchased a pair of climbing shoes that ultimately doesn’t fit me (size, product, etc.). What are my options?
Always striving to satisfy its customers, Andrea Boldrini offers you the option of returning any product that does not suit you for an exchange.
You may therefore return the product to us, subject to certain conditions.
I purchased several pairs as I did not know my size. Can I be fully refunded if none of them are suitable?
The products will be fully refunded; however, since none of the pairs are ultimately kept and the €5 shipping fee (excluding international and special cases) does not cover the actual costs incurred for sending multiple pairs, the shipping costs billed to us — minus the €5 you have already paid — will be deducted from your refund.
What are the conditions for returning a product?
Only items returned within the cancellation period, unused, in perfect condition and complete are eligible for exchange.
How long do I have to return a product?
You have 14 days to withdraw and return your order; after this period we will not be able to process your request.
Who is responsible for the return shipping costs?
The outbound shipping costs (from you to AB Company) will be at your expense, and the return shipping costs (from AB Company back to you) will be at our expense.
*Applicable for mainland France, for new climbing shoes (excluding end-of-line or second-hand shoes), for an exchange.
Outside France, return shipping costs will be at your expense.
I have a product that needs after-sales service. What should I do?
You may return your product to us for examination. Please note that it is essential to send the product — or at least photos of it — as soon as the defect is observed and not to continue climbing with it despite any inconvenience. A defect may no longer be automatically detectable once the pair is too worn (particularly the rubber soles and overall condition).
For reimbursement of your outbound shipping costs: for any pair that is fully covered under warranty, we will reimburse you upon presentation of your transport invoice (within the limits of the shipping rates charged by Chaussures 3B).
For AB products purchased elsewhere, please try, where possible, to go through your retailer, but you may also contact us directly.
To which address should I send my product for an exchange?
The package to be returned should be sent to:
Chaussures 3B
ZI Nord – Allée du Lyonnais, 185
26300 Bourg-de-Péage
France
PLEASE NOTE: For all orders of mismatched pairs, second-hand or end-of-line climbing shoes, we will not be able to exchange and/or refund them.
For any other information, you can contact our team at +33 (0)4 75 02 54 55 or at compta@sportsresole.com